Trihelix Privacy Policy

TRIHELIX PRIVACY POLICY

Last updated: 11/16/2024

Thank you for choosing to be part of our community at Trihelix (“Company,” “we,” “us,” or “our”). Protecting your personal information and your right to privacy is a priority for us. If you have any questions or concerns about this policy or how we handle your personal information, please contact us at [email protected].

This privacy policy describes how we collect, use, and protect your information when you:

Visit our website at https://www.trihelix.co
Use our services
Engage with us through sales, marketing, or events

By using our services, you agree to this policy. If you do not agree with the terms outlined here, please discontinue the use of our website and services.

What Information Do We Collect?
How Do We Use Your Information?
Will Your Information Be Shared With Anyone?
Who Will Your Information Be Shared With?
Do We Use Cookies and Tracking Technologies?
How Long Do We Keep Your Information?
How Do We Keep Your Information Safe?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Data Breach Notification
Do Not Track Features
California Privacy Rights
Updates to This Policy
How Can You Contact Us About This Policy?

1. What Information Do We Collect?

Information You Provide

We collect personal information that you voluntarily share with us, including:

Contact Details: Name, email address, phone number, postal address.
Account Credentials: Passwords, hints, or similar security information.
Payment Information: Details needed to process payments (e.g., credit card numbers), securely handled through our payment processor, Square (Square Privacy Policy).

Automatically Collected Information

When you interact with our website or services, we collect certain technical information automatically, such as:

IP address, browser type, operating system, and device information.
Usage data, including pages visited, time spent, and referring URLs.
Geographic data, such as approximate location based on IP address.

This information does not identify you personally and is used for analytics, security, and improving our services.

Cookies and Similar Technologies

We use cookies and similar tools to enhance user experience. For details, see Section 5, Do We Use Cookies and Tracking Technologies?

2. How Do We Use Your Information?

We process your personal information for the following purposes:

Service Delivery: To provide requested products and services.
Marketing: To send promotional materials, subject to your preferences.
Order Management: To process orders, returns, and exchanges.
Security: To protect our website and services against fraud or misuse.
Analytics: To monitor usage trends and improve our offerings.
Legal Compliance: To comply with applicable laws and respond to legal requests.

3. Will Your Information Be Shared With Anyone?

We may share your information:

With Your Consent: When you authorize specific uses.
For Legal Reasons: To comply with legal requirements or protect our rights.
With Service Providers: Such as payment processors, analytics providers, or hosting platforms.

We do not sell, rent, or trade your information for marketing purposes.

4. Who Will Your Information Be Shared With?

We partner with trusted third parties, including:

Analytics Providers: Google Analytics.
Hosting Services: Bluehost, WordPress.
Marketing Platforms: Google Ads, Facebook.

These partners may use your data solely to perform agreed services for Trihelix.

5. Do We Use Cookies and Tracking Technologies?

Yes, we use cookies and similar tools to personalize your experience, monitor usage, and improve our services. You can manage your cookie preferences in your browser settings.

For more details on opting out of tracking-based advertising, visit http://www.aboutads.info/choices/.

6. How Long Do We Keep Your Information?

We retain personal information only as long as necessary for business, legal, or regulatory purposes. If deletion is requested or data is no longer needed, we will securely delete or anonymize it.

7. How Do We Keep Your Information Safe?

We implement industry-standard security measures to protect your data. However, no online platform is entirely risk-free. Use our services within a secure environment and report any concerns immediately.

8. Do We Collect Information From Minors?

We do not knowingly collect data from individuals under 18. If we learn of such data collection, we will promptly delete it.

9. What Are Your Privacy Rights?

Depending on your region, you may have rights to:

Access, correct, or delete your personal data.
Withdraw consent for data processing.
File complaints with relevant authorities.

10. Data Breach Notification

In the event of a data breach that poses a risk, we will notify affected users and, if required, relevant authorities within 72 hours.

11. Do Not Track Features

We do not currently respond to “Do Not Track” browser signals due to lack of industry standards.

12. California Privacy Rights

California residents may request details about how we share information or request removal of certain data. Contact [email protected] for assistance.

13. Updates to This Policy

We may update this policy periodically. The “Last Updated” date reflects the most recent changes.

14. How Can You Contact Us About This Policy?

For questions or comments, contact:

Joseph Watkins
Trihelix
747 SW 2nd Ave, Suite 240
Gainesville, FL 32601
Email: [email protected]

Trihelix Privacy Policy